Introduction

JustMaths.co.uk is a cloud-based service offered to educational establishments and organisations (hereafter referred to as ‘schools’) on an annual subscription basis. Schools using the service must confirm that they have read, understood and agree with all of the terms included in this service agreement.

It is the responsibility of the person(s) in charge of JustMaths at the school to ensure that any person(s) taking over their role in the future are made aware of this service agreement.

This agreement was last updated on 28th February 2018.

Data protection & security

As a UK company, we are registered with the Information Commissioners Office (ICO) with registration reference C1478973. You will always be in control of your school’s data, either directly within the platform or by requesting action from us. The JustMaths.co.uk service is hosted in the UK, currently at WPEngine. We also work with a few trusted 3rd party service providers that enable us to offer functionality that schools need. For further details, please see our Data Protection and Security Policy.

GDPR statement

The General Data Protection Regulation states that whenever a controller uses a processor it needs to have a written contract in place. This service agreement, and its related policies form that contract.

JustMaths Limited (the processor) processes data on behalf of the school that purchased the subscription (the controller). The purpose of the JustMaths service, is to motivate, engage and support teachers, students, parents, leaders and employees through a variety of educationally focussed tools. We will not pass any personally identifiable data onto any 3rd parties, except where necessary to provide the service.

For details of the types of data we process, duration of the processing, or data deletion protocols and other related matters, please see our Data Protection and Security Policy.

As per ICO guidance we have included the following terms:

  • We will only act on the written instructions of the school as defined in this service agreement and related policies (unless required by law to act without such instructions).
  • We will ensure that people processing the data are subject to a duty of confidence through vetting, training and enforcement of policies.
  • We will take appropriate measures to ensure the security of processing as detailed in our Data Protection and Security Policy.
  • By approving this service agreement, you authorise us to engage with sub-processors as defined in the Data Protection and Security Policy in order for us to provide the service.
  • We will assist the data controller in providing subject access and allowing data subjects to exercise their rights under the GDPR.
  • We will assist the data controller in meeting its GDPR obligations in relation to the security of processing, the notification of personal data breaches and data protection impact assessments.
  • We have defined how personal data will be deleted at the end of the contract in our Data Protection and Security Policy.
  • We will submit to audits and inspections and provide the controller with whatever information it needs to ensure that they are meeting their Article 28 obligations. We will tell the controller immediately if it is asked to do something infringing the GDPR or other data protection law of the EU or a member state.
  • Please note that nothing within this contract relieves the processor of its own direct responsibilities and liabilities under the GDPR.

Service availability

We will endeavour to provide access to the JustMaths.co.uk service at all times. The exceptions are in the case of planned maintenance (usually in the UK school holidays), or an unforeseen event that causes the service to be unavailable.

In the event of planned maintenance that will cause significant disruption and is expected to last more than 30 minutes, we will endeavour to make sure schools are made aware of the expected downtime at least one week in advance of that downtime, via the main contact’s email address. In the event of any other planned maintenance we will endeavour to notify users via our website and Twitter in advance.

In the case of an unforeseen event that is causing significant disruption to the service and lasts more than 30 minutes, we will endeavour to let schools know what is happening as soon as possible, via their main contact’s email address. In the case of any other unforeseen event causing significant disruption, we will keep schools informed via Twitter as to what is happening.

Supported systems

As a cloud-based service, JustMaths.co.uk has few requirements and can run in most browsers on most hardware platforms. However, there may be out-dated or seldom used hardware/software platforms that we cannot support. We will aim to support most common browsers (i.e. Edge, Internet Explorer 11, Safari, Chrome, Firefox, Opera) released in the past 3 years. Please note that this does not include Internet Explorer 10 and below, which JustMaths will not support. We recommend all schools run the latest version of the browser of their choice, in order to get the best experience. Cookies must be enabled.

Please ensure you are running the latest operating system version if you wish to use our mobile apps. Although it is likely the apps may still work as expected, we will not provide support for iOS/Android devices running outdated operating systems released 12 months ago or more.

If you’re concerned about whether the service will run on your hardware and/or software, contact us for more information.

School contacts

JustMaths will use email as our primary form of communication with our school contacts. Schools must always have a main contact and we can add additional contacts if they wish to be included. Schools must inform us of a change of any contacts via email.

Contacts will receive emails including our half termly update, and half termly feature focus. We will also use email to communicate on occasions such as a service disruption event, special events or to request feedback.

Updates and improvements to the service

JustMaths.co.uk is constantly improving and evolving and as such features are often added or removed. We will aim to keep our users informed of any upcoming changes that may have a significant impact on the way they use the system through our half-termly update emails.

Signing up for the service

Schools wishing to sign up for the service must provide a purchase order number which will allow us to set up their subscription and provide them with an invoice.

Renewals

Subscriptions are automatically renewed each year unless cancelled (see below). Invoices will be generated and sent to schools in the month before the renewal date.

Cancellations

Schools must inform JustMaths that they wish to cancel their subscription a minimum of 30 days before their renewal date. If they do not inform JustMaths 30 days before the renewal date, the full cost of the annual subscription will be due.

Payment terms

JustMaths will invoice the school when the next payment is due. Schools will have 7 days to make payment, after which statutory interest on the invoice may be charged.

Limits and liability

Whilst we are very careful to ensure data security and system compatibility, it is important to note that there is no such thing as a completely secure system and reliability or compatibility problems can occur in all software.

Schools using the JustMaths.co.uk service and running any related software on their own systems, do so in the knowledge that we will not be held liable for more than the original sum paid to JustMaths, in the event of any issues that arise, however they are caused.

Complaints and refunds

Should schools be unhappy with the JustMaths.co.uk service, and feel that it has not met the terms of this service agreement, they should write to support@justmaths.co.uk, detailing their complaint. A refund may be applied, on a pro rata basis, depending on the nature of the complaint.

Changes to this agreement

From time-to-time, we may need to update this service agreement to include more information or clarify existing statements. Schools will be informed of the change via their main contacts’ email address.